Privacy policy

Information we collect

When you request a quote, book a cleaning, use a customer page, or contact us, we collect the details needed for that request. These may include your name, email, phone number, service address and ZIP code, property details, service preferences, scheduling information, messages, and feedback. Our system also keeps quotes, booking history, amounts due, and payment references or status. Please do not put payment card details or door/access codes into free-text forms.

How we use it

We use this information to prepare quotes, respond to requests, arrange and provide cleaning services, manage payments and customer support, and maintain business records. Technical information helps us protect the website, diagnose errors, and understand which pages and marketing channels lead to inquiries and bookings. A quote request is not permission for unrelated promotional texts.

Our website and service providers

Tidyflow provides our website and customer software. Depending on the feature you use, information is handled through Supabase for database storage and account access, Resend for email, Twilio for text messaging, Stripe for card payments, Vercel for hosting and web analytics, and security or rate-limiting services such as Upstash. Google Places receives address-search information when address autocomplete is used. Sentry receives technical error information. Team members receive customer information when needed to arrange or provide your service. Stripe handles card entry on its checkout pages; our customer system keeps payment references and status.

Cookies, analytics, and video

Our online quote form uses the Google Ads tag to measure whether our ads lead to quote requests. On that form page only, Google may set advertising cookies and receive the ad click identifier, campaign details, and device/browser information. When you submit a quote request, we also send Google a one-way hashed (scrambled) copy of your email address and phone number so it can match the request to an ad interaction; Google uses this to measure ad performance under its advertising data terms. We may also use the same Google Ads tag for remarketing: showing our ads to people who visited our quote form page when they later use Google services or other websites. You can turn off personalized ads from Google, including remarketing, in Google's My Ad Center (myadcenter.google.com). The Google tag does not run on our other website pages, your quote, booking, or payment pages, or customer-account pages, and we do not use Google Analytics. PostHog product analytics and Vercel Web Analytics help us understand website use and how visitors reach our quote and booking pages. PostHog may use cookies or browser storage and receive information such as page visits, referral or campaign information, device/browser details, and interactions. PostHog may associate customer-page activity with an account identifier when you sign in; we do not send it your name or email address. Vercel Web Analytics is cookieless. Embedded videos are provided by Gumlet, which receives technical information when its player loads. Functional cookies or browser storage also support sign-in, language preferences, and the quote flow. Our quote pages also set a first-party cookie, kept for up to 90 days, that records how you reached them (such as an ad click identifier, campaign tags, the page you landed on, and the referring website, but never your contact details); when you request a quote, that information is saved with it so we can tell which ads and channels lead to quote requests. We have disabled session replay in our website software; ordinary analytics and error reporting remain enabled.

Your browser and messaging choices

You can limit cookies through your browser settings or use tracking protections; restricting functional cookies may affect sign-in or other features. Our website software does not change its analytics behavior in response to a browser Do Not Track signal. Browser settings do not necessarily stop every analytics request. You can contact us about your information or to stop promotional follow-up. For text messages, reply STOP to the sending number or contact us directly. Message and data rates may apply. An email unsubscribe link, where provided, lets you stop that category of email.

Retention and requests

We keep customer and service records for providing services, handling questions or disputes, and meeting business or legal recordkeeping needs. Retention varies by record type and provider. You can ask what information we hold about you, request corrections, or ask for deletion. We review requests, verify identity when needed, and explain records that must be retained. Deletion from active systems may not immediately remove backup copies, provider records, or minimal suppression information needed to honor opt-outs. This notice does not promise immediate deletion from every system.

Children and updates

Our services and website are intended for adults arranging cleaning services. If you believe a child has submitted personal information, contact us. We update this notice when our services or information practices change.

Contact

For privacy questions and requests, email angie@angiescleaningservicesllc.com or call (331) 205-7131.

For information about Tidyflow's handling of cleaning-business customer data, see its customer-data privacy notice.