FAQ
Questions, answered.
The things customers ask most often, before and after booking. Don't see your question? Reach out — we'll get back to you within one business day.
How does pricing work?
Pricing is set by your home — square footage, condition, cleaning frequency, and any add-ons you choose. Get your custom price in two minutes through our instant online quote — no phone call needed. We confirm the price before we start; we'll only adjust if we find something major about the home that significantly changes the scope, and we'll tell you before lifting a finger.
How far in advance should I book?
We typically have availability within a few days. Same-week is usually doable. The online quote shows live availability — pick whatever slot fits your schedule.
What products and supplies do you bring?
We bring everything we need — the right products and equipment for the cleaning you booked. If you'd prefer eco-friendly products (plant-derived, kid-safe, pet-safe), tell us when you book and we'll bring those instead. Prefer we use your own supplies (specific brand, severe allergies, or just personal preference)? That works too — we're flexible. Either way, just give us a heads-up so we come prepared.
Do I need to be home during the cleaning?
Up to you. Many customers leave a key, lockbox code, or garage code and head out for the day — we let you know when we arrive and when we leave. If you're home, that's fine too; we work around your day.
What about pets?
We love them. Tell us about your pets when you book — names, temperament, and any areas to keep them out of (training zones, anxious cats). We're careful about closed doors and pet safety.
What if I need to reschedule or cancel?
Reschedule or skip from your customer portal anytime. Our cancellation policy: if you cancel within the notice window, a fee may apply. Your first cancellation each year is automatically waived. The full policy is shown before you book so there are no surprises.
How do recurring cleanings work?
Weekly, bi-weekly, and monthly visits all earn an automatic per-visit discount — your loyalty is the discount, no coupon hunting. You can change frequency, skip a week, or pause anytime from your customer portal.
What's not included in a Standard cleaning?
Baseboards, inside appliances, high dusting, behind heavy furniture, and inside cabinets are not in a Standard cleaning. They are included in a Deep cleaning, or available as add-ons to Standard. Move-in / Move-out cleanings cover everything in Deep plus deeper detail of every surface.
What areas do you serve?
Chicago's western suburbs. We regularly serve all 35 towns listed on our Contact page (Aurora, Naperville, Oswego, Plainfield, Yorkville, Geneva, Wheaton, Downers Grove, and many more), plus surrounding communities. Outside the obvious radius? Reach out — we sometimes take jobs further out for the right fit.
How do I pay?
Card is the easiest — Apple Pay, Google Pay, or any major credit/debit card on file, settled the day of the clean with one click from the email we send. We also accept Zelle and check if you prefer — just let us know which one when you book. Either way, you don't get billed weeks later; we square up the day of service.
Do you clean commercial spaces?
Yes — janitorial service for offices, clinics, retail, and daycares. Pricing is based on facility type, square footage, and visit frequency. Contact us for a custom commercial quote.